FAQ's

Is there a minimum order value?

No!. Basically we ship with every order ... even if there are only 2 pearls.

Estimated shipping times

Germany: 3-5 working days

I will do my best to meet these estimated shipping times, but I cannot guarantee them. The actual delivery time depends on which shipping method you choose.

collection

Collection from me in Ilsenburg (38871) is possible.
Please proceed as follows:

1. Place an order (shipping costs will be reimbursed after collection)
2. Make a note of the request for collection directly with the order

I will contact you as soon as the order is ready to be picked up. This is possible on weekdays between 10 a.m. and 6 p.m. by arrangement. If collection or contact is not possible within 7 days of completion. the order will be sent automatically.

You would like to visit me to shop directly with me?

Then please contact me by email or on 015203680427.

Which service provider will my goods be delivered with?

As a rule, we send via Hermes, the low shipping costs (Germany 3.45 euros) are designed for this.
However, if you prefer a different package service, please send us a message! We will then discuss the other options.

Shipping orders together

The combined sending of SEPERAT orders, as well as the addition of individual articles is unfortunately not possible for organizational and system-technical reasons.

Thank you very much for your understanding!

Can I return a product?

I accept returns:

Contact me within:

14 days after delivery.

Send items back within:

21 days after delivery

I don't accept exchanges or cancellations ..

But please contact me if you have any problem with your order

have.

The right of return does not apply to personalized products.

Return policy:

Buyers are responsible for shipping costs for returns. In the event that the item is not returned in its original condition, the buyer is responsible for any loss in value.

Custom made and personalized orders

You can get many of my patterns in a different pattern / color, waiving the right of withdrawal (changes in the pattern are not possible). Please proceed as follows:

1.Send us a message BEFORE you buy, which includes the following information:

1.1. The link of the article in question

1.2 Links to the articles that contain your desired material

2. We will now discuss with you to what extent your wish can be implemented and give you an OK if it is feasible.


* We reserve the right to include the resulting design in our range.